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Privacy Policy

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Last updated: April 2026

This Privacy Policy explains how Solver collects, uses, and protects your personal data when you use our website, mobile application, AI assistant (Murmure), connected bots, or physical products.

We are committed to protecting your privacy and handling your data in a transparent and secure manner.

1. Information We Collect

We may collect the following categories of information.

1.1 Information You Provide Directly

  • Email address (newsletter, contact form, account creation)
  • Name (optional)
  • Messages or requests sent via our contact forms

1.2 Information Collected Automatically

When you use our website or mobile application, we may collect certain information automatically.

  • Device information (device type, operating system)
  • App usage data and interactions
  • IP address (anonymized when possible)
  • Basic analytics data
  • Location Data: We may collect precise or approximate location information when you explicitly use features such as 'Send Position' or 'Witness Mode'. This data is only processed to fulfill the requested action and is not used for background tracking without your consent.
  • Shortcuts Integration: Solver AI interacts with the iOS Shortcuts app to execute user-defined routines. We do not collect or monitor the content of your personal shortcuts.

1.3 Voice Recordings and Transcriptions

When you record a voice note in the app, the audio is transcribed using OpenAI Whisper (a third-party AI transcription service). Transcriptions are stored in your personal account to power notes, diary, tasks, and AI memory. You can delete any transcription at any time.

1.4 AI Interactions and Memory

When you interact with Murmure, your messages are processed by AI models (currently OpenAI) through our secure server. Murmure maintains a personal memory system using vector embeddings (semantic representations of your past interactions) to provide contextual, personalized responses over time. This memory is private to your account and is never shared with other users. You can view and delete your AI memory at any time from Settings.

1.5 Photos and Images

Photos sent to Murmure are analyzed using AI vision capabilities (OpenAI). Images are processed in real time and are not stored permanently on our servers beyond the duration of the interaction.

1.6 Location Data

We collect precise or approximate location information only when you explicitly use location-based features such as Send Position, SOS alerts, nearby place recommendations, weather, or directions. Location data is not used for background tracking. You can disable location access at any time from your device settings.

1.6 Calendar Data

Apple Calendar: Calendar events may be read locally on your device for scheduling awareness (conflict detection). This data is never sent to or stored on our servers.

Google Calendar: When you choose to connect your Google Calendar, Murmure can list, create, update, and delete events on your behalf. This access is initiated only by your explicit actions or voice commands. Calendar events are queried in real time and are not stored as copies on our servers. You can disconnect Google Calendar at any time from the app settings or by sending /unlinkgoogle on Telegram.

1.7 NFC and Device Data

When you scan a Solver device (NFC), we log the scan event (device type, timestamp) to associate the device with your account and enable configuration. Scan data is stored in your account and is not shared with third parties.

1.8 Payment Information

Payments are processed by third-party providers (such as Apple Stripe, or other payment platforms).

We do not store or have access to your full payment details.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Provide and operate the Solver app, website, AI assistant, and connected products
  • Process your voice notes, tasks, diary entries, and calendar operations
  • Power Murmure's personalized memory and contextual responses
  • Process orders and manage customer relationships
  • Improve performance, usability, and features
  • Provide customer support
  • Ensure security and prevent fraud
  • Comply with legal obligations

We do not sell your personal data. We do not use your conversations for advertising.

3. Cookies and Analytics

We use cookies and similar technologies to support core website functionality and understand usage patterns.

  • Ensure basic website functionality
  • Analyze traffic and usage to improve our services

Analytics tools (such as Google Analytics or equivalent) may collect anonymized usage data.

You can manage or disable cookies through your browser or cookie consent settings.

4. Third-Party Services

We may share limited data with trusted third-party service providers strictly for operational purposes.

  • Website hosting and infrastructure providers
  • Analytics services
  • Payment processors
  • App distribution platforms (Apple App Store, Google Play)
  • OpenAI :AI reasoning, transcription (Whisper), image analysis, Messages, voice transcriptions, photos.
  • Google APIs: Calendar (read/write), Places, Geocoding, Weather, Calendar events, location queries
  • Telegram: Optional bot integration, Messages sent via Telegram bot

Each third-party service processes data under its own privacy policy and applicable laws. We select providers with strong data protection practices and, where applicable, with servers located in the European Union.

5. Bot Integrations (Telegram, WhatsApp)

You can optionally link your Solver account to Telegram or WhatsApp to interact with Murmure outside the app. When linked, messages you send via these platforms are processed by the same AI pipeline as in-app messages. Bot conversations are stored in your account memory. You can unlink your bot account at any time from the app or by using the /unlink command.

6. Data Retention

We retain personal data only for as long as necessary to achieve the purposes outlined in this policy.

  • Provide our services
  • Fulfill contractual or legal obligations
  • Resolve disputes
  • Enforce our agreements

When data is no longer required, it is securely deleted or anonymized. 

Users can easily request the deletion of their account and all associated data directly within the application's settings, where the option is clearly displayed for transparency and control.

7. Your Rights

Depending on your location and applicable laws (including GDPR), you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to or restrict processing
  • Request data portability

In the app, you can:

  • Delete individual notes, tasks, diary entries, and transcriptions
  • Clear your entire AI memory
  • Disconnect Google Calendar
  • Disconnect Telegram and WhatsApp bots
  • Disable location tracking
  • Delete your account and all associated data

To exercise your rights, contact us using the information below.

8. Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

However, no system can be guaranteed to be completely secure.

9. Children’s Privacy

Solver is not intended for children under the age of 13.

We do not knowingly collect personal data from children without parental consent.

If such data is identified, we will delete it promptly.

10. International Data Transfers

Your data may be processed or stored in countries outside your country of residence (including the United States for AI processing via OpenAI). We ensure appropriate safeguards are applied in accordance with applicable data protection laws.

11. California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA).

11.1 Your Rights Under the CCPA

  • Know what personal information is collected, used, or disclosed
  • Request access to the personal information we hold
  • Request deletion of personal information
  • Opt out of the sale or sharing of personal information
  • Non-discrimination for exercising CCPA rights

11.2 Sale of Personal Information

Solver does not sell personal information as defined under the CCPA.

We do not trade, rent, or monetize user data.

12. Changes to This Privacy Policy

This Privacy Policy may be updated periodically.

Any changes will be published on this page with an updated revision date.

13. Contact Information

If you have questions about this Privacy Policy or your personal data, you can contact us at:

admin@solvertouch.com